Health Business Services

Contact us

Use the details on this page to contact our support teams if you need help using the Health Business Services (HBS) portal or its services.

HBS Support

The HBS Support Team can help you with:

• Registering for the HBS portal
• Identity verification
• Linking to a HBS service
• Accepting a HBS invitation
• Troubleshooting technical issues with the HBS portal

Email

Email us if you:

• prefer a written response
• are in a time zone other than AEST/AEDT, or
• have a more complex enquiry.

We aim to respond within 5 business days. If we need more time, we will let you know.

Email: HBS.Support@health.gov.au

Phone

Our phone service is available Monday to Friday, 8:30 am to 5:00 pm (AEST/AEDT), excluding Australian Capital Territory public holidays.

Calling from Australia

• 1800 041 182
• (02) 6289 7595

Calling from overseas

• +61 2 6289 7595

Accessibility support

National Relay Service (NRS)

If you are d/Deaf, hard of hearing, or have a speech or communication difficulty, you can contact us through the National Relay Service (NRS).

To use the NRS:

• Choose your preferred NRS call channel using the NRS call numbers and links
• Provide the NRS with our phone number: 1800 041 182

For more information, visit About the National Relay Service.

Translating and Interpreting Service (TIS)

If you do not speak English, you can use the Translating and Interpreting Service to contact us.

To find out more, visit the Translating and Interpreting Service website.

For help with using a service, contact the service's support team. Contact details can be found at the links below.